Terms of Service

These Terms of Service ("Terms") govern your access to and use of the products and services provided by Aakasa Digital (Pvt) Ltd ("Aakasa Digital", "we", "us", or "our"), including BillCraft AI, SupportCraft AI, and this website at aakasa.dev (collectively, the "Services"). By creating an account or using any of our Services, you agree to these Terms. If you are accepting on behalf of a company or organisation, you represent that you have authority to bind that entity.

1. Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract to use our Services. Our Services are intended for business use. By using our Services, you represent and warrant that you meet these requirements.

2. Accounts

• You must register for an account to access most features. You agree to provide accurate, current, and complete information and to keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at [email protected] if you suspect any unauthorised access to your account.
• We reserve the right to disable accounts that violate these Terms or that have been inactive for an extended period, with reasonable notice where practicable.

3. Subscriptions and Payment

3.1 Paid Plans

Access to certain features requires a paid subscription. Subscription fees are charged in advance on a monthly or annual basis, depending on the plan you select. All fees are stated exclusive of taxes unless noted otherwise.

3.2 Free Trials

We may offer a free trial period. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

3.3 Renewals and Cancellations

Subscriptions renew automatically at the end of each billing period. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access until then.

3.4 Refunds

All fees are non-refundable except where required by applicable law. If you believe a charge was made in error, please contact us within 14 days.

3.5 Price Changes

We may change subscription pricing with at least 30 days' advance notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services for any unlawful, fraudulent, or deceptive purpose.
• Violate any applicable law, regulation, or third-party rights.
• Attempt to gain unauthorised access to our systems, infrastructure, or other users' accounts.
• Upload or transmit viruses, malware, or any other malicious or harmful code.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from any part of our Services.
• Scrape, crawl, or extract data from our Services in an automated manner without our prior written consent.
• Resell, sublicense, or provide access to our Services to third parties without authorisation.
• Use AI features to generate content that is illegal, harmful, abusive, or violates the rights of others.
• Introduce excessive load or conduct denial-of-service attacks against our infrastructure.

We reserve the right to suspend or terminate access for any violation of this section, immediately and without notice in serious cases.

5. AI-Powered Features

Our products include features powered by artificial intelligence, including large language models operated by third-party providers. By using these features, you acknowledge:

• AI-generated content may contain errors, inaccuracies, or omissions. You are responsible for reviewing all AI output before relying on it.
• AI features are provided as productivity tools and do not constitute professional advice (legal, financial, tax, or otherwise).
• Input you provide to AI features may be transmitted to third-party AI providers to generate responses, as described in our Privacy Policy.
• You must not submit sensitive personal data (such as government-issued ID numbers or health information) to AI-powered features unless explicitly supported and documented.

6. Your Data

You retain full ownership of all data, content, and materials you upload or create within our Services ("Your Data"). You grant us a limited, non-exclusive licence to process Your Data solely as necessary to provide the Services.

We do not use Your Data to train AI models, sell it to third parties, or access it for any purpose other than delivering the Services, maintaining security, and complying with legal obligations. Upon account termination, you may export Your Data within 30 days before it is deleted from our systems, subject to our data retention obligations.

7. Intellectual Property

All software, code, design, trademarks, logos, and content forming part of our Services (excluding Your Data) are owned by or licensed to Aakasa Digital and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our branding, trademarks, or proprietary technology except as expressly permitted.

8. Third-Party Services

Our Services may integrate with or link to third-party services (e.g., payment processors, email providers). Your use of those services is subject to their own terms and privacy policies. Aakasa Digital is not responsible for the practices or content of third-party services.

9. Service Availability

We aim to maintain high availability of our Services but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice where reasonably practicable. We reserve the right to modify, suspend, or discontinue any feature or Service at any time, with reasonable notice for material changes.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or continuously available.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Aakasa Digital and its officers, directors, employees, and agents shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business opportunities, or goodwill.
• Damages arising from AI-generated output, unauthorised access, or events beyond our reasonable control.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the total fees you paid us in the 12 months preceding the claim, or (b) USD 100.

12. Indemnification

You agree to indemnify and hold harmless Aakasa Digital and its affiliates, officers, and employees from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Services, Your Data, or your violation of these Terms or applicable law.

13. Termination

You may close your account at any time from your account settings or by contacting us. We may suspend or terminate your account, with or without notice, if you breach these Terms, fail to pay fees, or engage in conduct that we reasonably believe is harmful to other users or to Aakasa Digital. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination will remain in effect.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to the courts of Sri Lanka, which shall have exclusive jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or a prominent notice within the Services. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those changes.

16. General

• Entire agreement: These Terms, together with our Privacy Policy and any product-specific terms, constitute the entire agreement between you and Aakasa Digital.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to do so in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights without restriction.

17. Contact Us

If you have questions about these Terms or our Services, please contact us at: